SwordsAreShiney Posted May 24, 2008 Share Posted May 24, 2008 Effected clients, co-workers, partners:At approximately 8 A.M. EST a segment of our data center experienced a power outage. Shortly after that we realized the city had experienced a power outage as well which attributed to the loss we saw in the NOC. We immediately went into generator power and we are still currently running on generator. What happens when there is power loss is that we immediately go into UPS for a few minutes meanwhile the generator powers up. The UPS ensures no service disruption meanwhile the generator turns on. This happened normally but approximately 40% of the servers tripped during this process. Power loss and going into UPS followed by generator power has happened a few times in the past. But we have never experienced what has happened today - the power surge during this outage was extremely high. We are meeting with our electrical engineers as we speak to analyze the situation to learn exactly what happened. We still have the data center running on generator as the power in the city could still be unstable and we do not want to risk any further outages. As many of you know these kind of issues do not happen often and we are taking this incident very seriously. The data center is equipped with a high level of UPS and generators are in place to ensure maximum uptime. We apologize for the inconveniences as we know this has effected a lot of you and your clients. We will be compensating per our SLA and will ensure we find out in detail what happened, resolve it completely and put measures in place so it doesn't repeat again. All effected servers should be operating normally now and we sincerely thank you for your patience. Of course, this was posted at 11:30 AM, so that last statement wasn't entirely true, but everything seems to be okay now. Link to comment Share on other sites More sharing options...
Zephrion Posted May 24, 2008 Share Posted May 24, 2008 Wow, yay for server explosions. So the whole city got hit by a blackout? Ouch. At least it's fine now... Link to comment Share on other sites More sharing options...
SwordsAreShiney Posted May 24, 2008 Author Share Posted May 24, 2008 Something like that. I don't live in the area, so I can't really say for sure, though. Link to comment Share on other sites More sharing options...
Metal Rabbit Posted May 24, 2008 Share Posted May 24, 2008 Damn, I've been trying to get on all day... Link to comment Share on other sites More sharing options...
Mufasa Posted May 24, 2008 Share Posted May 24, 2008 Did we go down again? Link to comment Share on other sites More sharing options...
sunshineYON Posted May 24, 2008 Share Posted May 24, 2008 yes!! its back online Link to comment Share on other sites More sharing options...
Florete Posted May 24, 2008 Share Posted May 24, 2008 Hope we stay this time. Link to comment Share on other sites More sharing options...
Raven Posted May 24, 2008 Share Posted May 24, 2008 I've been trying to get on all day, and now it works, just as I plan to sleep. Damn it. Link to comment Share on other sites More sharing options...
Fireman Posted May 24, 2008 Share Posted May 24, 2008 I'll never get back that hour of my life... Link to comment Share on other sites More sharing options...
Neko Arc Chaos Posted May 24, 2008 Share Posted May 24, 2008 I thought my browser was crapping out. :P Link to comment Share on other sites More sharing options...
Masu Posted May 24, 2008 Share Posted May 24, 2008 Yay its back up! But its also 2:20 AM! time for sleep....... Link to comment Share on other sites More sharing options...
NTG Posted May 24, 2008 Share Posted May 24, 2008 Yeah, unless it's down for over a day or two or week, you don't really need to worry. Link to comment Share on other sites More sharing options...
uguu Posted May 24, 2008 Share Posted May 24, 2008 Lulz, I thought that Vincent was not only going through with closing down the forum, but he decided to close the site too. Link to comment Share on other sites More sharing options...
Jyosua Posted May 24, 2008 Share Posted May 24, 2008 Yeah, I heard there was an outage in Orlando *lives in florida* Link to comment Share on other sites More sharing options...
Metal Rabbit Posted May 24, 2008 Share Posted May 24, 2008 I thought IF servers were in Canada? Link to comment Share on other sites More sharing options...
VincentASM Posted May 24, 2008 Share Posted May 24, 2008 This board isn't hosted on IF. It's hosted on the same host as the main site. Link to comment Share on other sites More sharing options...
Inactive Account Posted May 24, 2008 Share Posted May 24, 2008 I was a little worried, but I figured something was up with the server. Good to see it's back up. Link to comment Share on other sites More sharing options...
Metal Rabbit Posted May 24, 2008 Share Posted May 24, 2008 This board isn't hosted on IF. It's hosted on the same host as the main site. Ah... I assumed just because they're so similar. Link to comment Share on other sites More sharing options...
Knife Posted May 24, 2008 Share Posted May 24, 2008 Thank god it's back. Link to comment Share on other sites More sharing options...
Nightmare Posted May 24, 2008 Share Posted May 24, 2008 I thought my browser was crapping out. :P I thought my connection was crapping out, or maybe they filtered Serenes Forest. I got really scared of that thought, for a moment. Link to comment Share on other sites More sharing options...
SwordsAreShiney Posted May 25, 2008 Author Share Posted May 25, 2008 Invision Free uses a severely outdated, simplified, horrendously restrictive version of Invision Power Board, the software that these forums are using. Link to comment Share on other sites More sharing options...
Metal Rabbit Posted May 25, 2008 Share Posted May 25, 2008 So if a IF forum were upgraded... Link to comment Share on other sites More sharing options...
SwordsAreShiney Posted May 25, 2008 Author Share Posted May 25, 2008 Wouldn't happen. They're using the last free version of IPB. Link to comment Share on other sites More sharing options...
Metal Rabbit Posted May 25, 2008 Share Posted May 25, 2008 I should have been clearer: My IF board is scheduled to be upgraded sometime this week. We've been on a waiting list since maybe half a year ago. Link to comment Share on other sites More sharing options...
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