That's actually an interesting point, I've always found it super unnecessary to demand literally every demographic being represented in fictional media (especially in games that have an extremely strict narrative with no malleability). When companies unnaturally try to do that it often results in lack luster token characters at best and downright offensive stereotype characters at worst. But I do have to argue that games like the modern form of the fire emblem franchise, which has character relationships and romance as a high selling point for the more casual players and a handful of hardcore players, having diversity in at least the gay/bi romantic options is pretty much necessary for obvious reasons. Now that also means that assuming IntSys is pretty much entirely made up of straight men, they'd presumably have trouble grasping that gay relationships are barely any different from straight ones, which is why it's important to give them constructive criticism when they flounder a bit or a lot. Hopefully in the future the people that bring this issue into IntSys' eyes aren't the kind to write clickbaity, misinformation spreading articles that only hurt our chances of better representation and are instead the kind to write well constructed and well informed pieces that inform them on how to improve in future titles or updates.
Edit: Not a critique to the quote, more like an expansion of it.