Your positive initiative in this post is lovely. Keep it up!
From my perspective, if we take the price value of the stuff we get freely at face value; we do get a LOT (I got 150 orbs in 2 weeks, which is about $75). I think the problem is actually the lack of satisfaction on spending those orbs because of the gacha system (as in, spending those 150 orb and the some to get 10 Wrys instead of a single Elise). It would be nice if IS would offer a "Brave pull" (one which we would select a focus hero a with neutra IVs) on orbs purchase. It would allow people to het their waifus/husbandos for those who want to spend small amounts and give merges to those that want to get a +10.
In case of HS, I think the player "ungratitude" is a side effect of the difficulty to get many packs. But all of my post CAN be wrong.