I figured since the Serious Discussion forum was for more important and touchy topics, this forum should be correct. That and it's a personal issue.
All right. So I'm having a small problem at my job that can be shaken off my mind quickly, though I'm having trouble deciding on a safe course of action. I know it's strange for me to make a topic like this, but it's just something small that I hope I can get off my chest immediately, as it is interfering with my own daily activities.
I've been working at Dollar General (It's a general store for those who don't live in the US) as a Sales Associate for two weeks, with this current week going on my third. I pretty much only work on freight and the register occasionally. But due to a situation that happened between a rather impatient/short tempered customer that intentionally wanted to get me fired (Though I won't disclose any further information on it, as the way I worded, it should be self-explanatory), I'll be at risk of losing my job itself if I continue to work the register, because I have a 'slight' social disorder that has the potential to get me in serious trouble.
The asst. manager that was on duty at the time stepped in at my request, which he was impressed with me for that choice and keeping my cool with the woman I was dealing with. I've put that whole feud behind me now because people like that aren't worth the headache....though chances are, I'll never see her again anyway. But there is no doubt that in the future, more situations will arise...and I can only handle so much before I actually lose control of my usual cool head with crazy people.
This is where the true issue comes in.
I've had thoughts come across in my mind that can help with those future situations...as well as ways to avoid them completely. I've also done my own online research that turned out a failure...that and the Employee Handbook I have doesn't have a single fact or guideline about angry customers.
I figured that trying to avoid them completely is too much trouble, but considering how the store desperately needs employees (Yes, we have a VERY small staff because it's...well...the dollar store.), I need to get away from the register entirely and just focus on working on freight only. But the problem I'm facing is if that's the best thing to bring up with my Store Manager. I know it's just a groundless and over-exaggerating fear, but any risk losing my job is fatal, as this was the only place to hire me out of two years of hard searching.
I've always dread working at the register anyway. I feel uncomfortable around dealing with customers' money or anything else related to it. It generally isn't my sort of thing to do, nor was it what I was hired for. I specifically stated "Stocking" on my application, but I assumed that when I was hired, there was a logical reason for having me work both. So I don't want my manager thinking I'm some picky person, which my reasons stated could easily be misunderstood for one. If I really have to work at the register, then I have no right to object. If I don't have to, I'll definitely want off.
I have no hesitations on telling my manager things, but I want to make sure that asking her about it won't be an even bigger risk. Is asking my store manager to take me off the register the right thing to do or should I just suck it up and deal with anything that comes at me?